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Call Center Specialist

Job Introduction

The Call Center Specialist is a liaison between our company and our clients. The Specialist’s main job duty is to manage a large number of inbound and outbound calls. During each call, the Call Center Specialist is responsible for accurately qualifying, clarifying, and rectifying client information and issues. The Call Center Specialist is responsible for accurately entering information into our reservation system. The Specialist is expected to troubleshoot and resolve a variety of issues over the phone.

Role Responsibility

  • Answer all inbound calls
  • Qualify every inbound call and route it to the proper department or resolve the issue
  • Clarify caller information in order to properly resolve issues
  • Efficiently and accurately enter or locate client information using the reservation system
  • Communicate issues effectively and professionally with all CLC Clients and Departments
  • Utilize proper grammar and appropriate speech to notate client needs and issues
  • Enhance the reputation of CLC by providing an unexpected level of service to all clients
  • Manage one’s inbound and outbound call time in order to maximize one’s availability to take a call
  • Begin assigned duties on time
  • Perform other duties as needed or assigned

The Ideal Candidate

  • Excellent written and oral communication skills.
  • Previous experience in the hospitality or retail industries preferred.
  • Extremely detail oriented.
  • Demonstrated ability to work in a team environment.
  • Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs.
  • Ability to work in fast-paced, changing environments.
  • Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership
  • Must be available for flexible scheduling.

Package Description

If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job:  no more waiting until you’ve been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations

About the Company

FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine.  Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide. 

CLC Lodging is a division of FLEETCOR, the global fleet card company.

CLC has more than 40 years' experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC's clients purchase more than 14 million room nights annually across CLC's propriety network of thousands of hotels.

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

FLEETCOR

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