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Implementation Training Specialist II

Job Introduction

The Implementation Training Specialist II (ITS II) services the implementation needs of smaller, less complex accounts and less complex mid-range accounts. By facilitating the timely implementation of products/services in a customer-focused manner, this position aids our company in recognizing revenue through customer on-boarding. This position demands attention to detail, a thorough command of organization and communication skills as well as a thorough knowledge of all products, services and functionality.

Role Responsibility

Sets up basic company product accounts using the appropriate company systems and/or websites

• Trains the customer using GoToMeeting or other on-line meeting training tools
• Uses sales skills to overcome customer objections, reinforces the sale, schedules training appointments with customers and motivates them to begin using our products

The Ideal Candidate

High school diploma or GED required (Bachelor’s degree preferred)
• 1+ years of experience in customer relations, implementations, training or account management in a professional environment required
• Demonstrated strong interpersonal skills, attention to detail, follow-up skills, good organizational/process skills
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple implementations
• Excellent communication skills, both verbal and written, in order to properly communicate our product offerings and functionality in introductory and training calls
• Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues; understand the customer's needs and demands to better their business practices using our products and services
• Highly responsive to calls and emails; utilize available tools to track training appointments and manage priorities
• Experience or knowledge of training skills and/or presentation skills
• Proficiency in MicroSoft suite of products including Word, EXCEL, Outlook (email)
• Working knowledge of Internet browsers and familiarity with online programs
• Familiarity and Expertise in Web-based "webinar" tools
• Must be available to work 8:30am to 5:30pm Monday-Friday

About the Company

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.


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