Network Operations Center Associate
The Network Operations Center Associate is responsible for the support of the corporate production WAN/LAN infrastructure. The primary objective is to resolve network production issues in a timely and professional manner. The secondary objective is to understand and assist in the day-to-day computer operations when and where needed.
Perform support activities in computer and network operations under minimal supervision for 24/7/365 Data Center. Position requires extensive interaction with both internal and external customers and requires the ability to multitask and manage multiple issues concurrently.
Own all network problems from beginning to end and escalate to engineering for assistance as required; provide support to the engineering team as needed.
Interact positively and professionally with clients to quickly identify, diagnose and resolve and document client issues by following Incident Management Procedures.
Responsible for all network device backups, MIB and SNMP interface configurations and monitoring, monitoring network intrusion detection and network capacity data generation.
Hours for the position available: Thursday night/Friday morning; 12a – 6a and Friday through Sunday 6p – 6a
The Ideal Candidate
Associate's Degree/Technical Certification in Computer Science or related field; or 1 - 2 years related Network Operations experience; and/or training; or equivalent combination of education and experience is required.
Experience working with Cisco equipment is required.
CCENT Cisco Certification required; Computer Operations experience a plus.
Must be security minded and possess strong documentation skills, with general knowledge of procedure documentation. Proficient with structured wiring and cable management best practices.
About the Company
(FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine. Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide.)
Stored Value Solutions, a subsidiary of FLEETCOR, has been a trusted provider of gift card and stored value services for over 25 years to the world’s leading retail brands. Our clients are located in more than 50 countries worldwide and we provide support in more than 26 languages and currencies.
Equal Opportunity/Affirmative Action Employer
If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.