Job Openings

Search Jobs  

Reservation Specialist

Job Introduction

The Reservation Specialist manages his/her time in order to promptly provide reservations that adhere to a client’s travel policy on requests that generally contain 1-10 room-nights. The Specialist follows up with clients on a frequent basis for outstanding requests. The Specialist processes messages from clients and other CLS employees efficiently and accurately.

Role Responsibility

  • Manage the completion of reservation requests that are generally 1-10 room-nights to fulfill customer needs and ensure satisfaction.
    • Reserve rooms that are consistent with the client guidelines in relationship to per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
    • Respond to and complete requests for clients before established due times
    • Utilize decision making skills to find hotel options which meet business financial goals.
  • Enter requests and reservations accurately into the system.
  • Exhibit and utilize knowledge of hotel industry and regional markets associated with clients
  • Meet all client deadlines
  • Respond to client by communicating quickly and accurately
  • Call and follow up with clients on outstanding requests prior to arrival in order to complete requests
  • Resolve all client and hotel issues regarding extensions, early departures or others changes to a reservation on a daily basis.
  • Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options
  • Effectively communicate with clients and hotels via phone and email ensuring consistency with the CLS mission and delivering service so “every interaction adds value.”
  • Consistently provide an unexpected level of service where even unspoken needs are met for our clients and guests.
  • Communicate issues effectively and professionally with all CLS Clients and Departments
  • Attend all scheduled trainings, meetings, or other events as assigned by supervisor.
  • Request night may flex up or down depending on business needs.
  • Other duties assigned as needed.

The Ideal Candidate

  • Demonstrated ability to work in a team environment and deliver superior service with a high degree of accuracy.
  • Demonstrated knowledge of Microsoft Word, Excel, Outlook, and navigating the internet.
  • Excellent personal interaction, communication and phone skills along with a high degree of initiative, personal responsibility, ownership, and commitment to providing the highest level of customer service.

Package Description

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job:  no more waiting until you’ve been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations
  • Philanthropic support with both local and national organizations

On Thursday, January 17th, we are hosting an Open House from 9am to 1pm and from 3pm to 6pm. I would encourage you attend and bring your most updated resume. When you arrive, you will fill out a short questionnaire followed by a computer assessment. After that, you will have the opportunity to meet with a team of our hiring managers to discuss your experience and career goals to see which position you might be a fit for. I would ask that you plan at least an hour of your time. I attached the job descriptions for you to review. **Note: not everyone is guaranteed an interview, but we ask that you come prepared to interview**

Address: Creative Lodging Solutions, 3199 Beaumont Centre Circle, Lexington, KY 40513

If you plan to attend, please RSVP to Nick Ralston at  nick.ralston@yourcls.com.

About the Company

FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine.  Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide.

 

Creative Lodging Solutions (CLS), a FLEETCOR Company, is an award-winning corporate lodging services provider that is passionate about great travel management service and the difference it can make to its business travelers, hotel partners, and community. Launched in 2002, CLS aims to disrupt the business travel industry by combining the values of flexible hotel and corporate apartment solutions with reliable travel expense and billing management. CLS reserved over 21 million traveler nights by offering volume discounts and easy hotel management to companies with over $250,000 in annual hotel travel. Voted one of the Best Places to Work in Kentucky 7 years and counting, visit www.yourcls.com to learn more.

 

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

 

FLEETCOR

Apply

This website is using cookies to improve your browsing experience. If you navigate to another page without changing the settings below you consent to this. Read more about cookies.