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Customer Service Representative (Call Center)

Job Introduction

The Customer Service Representative provides business to business (B2B) support via telephone inquiries, emails, or faxes to resolve client and cardholder requests to ensure satisfaction and retention.

Role Responsibility

  • Provide courteous, timely, and effective customer service, work toward becoming knowledgeable in advanced techniques for servicing customers on various Comdata products
  • Drive provider retention by offering solutions to callers by encouraging Comdata product usage
  • Must maintain an attendance record within company standards, and remain knowledgeable of new products, services, and procedures
  • Maintain acceptable Quality Assurance standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
  • Demonstrate mastery of product knowledge, best practices, business policy, resolution procedures, and resource utilization for a primary product or service
  • Candidates should be flexible with regard to staffing and system problems that may arise in the call center environment
  • Additional Information:

  • This is a permanent full-time position
  • Paid training which occurs Monday - Friday from 8 AM – 4:30 PM (typically 4 weeks of training)
  • Eligible for full benefits on your first day
  • Pay is $15.25/hr plus a shift differential for 2nd and 3rd shift
  • Advancement opportunities for top performers
  • Friendly and fun environment
  • Hours:

  • Comdata's Call Center operates 24/7 365 days a year
  • Various shifts available
  • Must be flexible with schedule and willing to work weekends/holidays

The Ideal Candidate

  • High School diploma or equivalent required, some college strongly preferred
  • 1+ years of experience in customer service required
  • Previous call center experience is strongly preferred
  • Must possess strong MS office Suite proficiency
  • Must have strong keyboarding skills with greater than 30 wpm
  • Strong verbal and written communication skills
  • Able to practice active and attentive listening skills, demonstrate proficient grammar, and deliver clear concise professional communication
  • Have highly adaptive communication and language skills to meet customer on their level
  • Demonstrate confidence and manage control of interaction as needed
  • Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
  • Follows instructions, responds well to direction, takes responsibility for own actions, and meets or exceeds departmental adherence and attendance policies
  • Demonstrate solid technical skills and quickly learn Comdata Legacy systems
  • Deliver exceptional customer service skills
  • Ability to work calmly in a fast-paced environment with a strong emphasis on quality and accuracy
  • Must be able to sit at workstation for a minimum of 7 hours per day while using a computer, keyboard, mouse, and phone headset

Package Description

If you are looking for an EXCITING place to work with a GROWTH-ORIENTED company, then our Center of Excellence is for you!

·       Competitive compensation with quarterly bonus

·       Company paid training to set you up right in your new position

o   Six week training class and 12 week onboarding program

·       Development and internal growth opportunities in Nashville, Brentwood, as well as globally

·       Benefits on the first of the month following your hire date

·       Automatic enrollment into the 401k plan within your first thirty (30) days with Company match

·       Fun work environment with team building events, contests with awards and prizes

·       Customer Service Appreciation Week each year in October

·       Company picnics, lunches and holiday celebrations throughout the year

·       Daily on site lunch option with various restaurants

·       On-site breakroom and lunch area with a marketplace to purchase snacks, drinks, and meals

·       Community support with both local and national organizations

·       Health programs such as Weight Watchers and Gym memberships paid for by the company

·       Cellular, rental car, banking, and Regal movie theatre discounts

About the Company

Comdata, based in Brentwood TN, is a leading provider of fleet management and B2B payment solutions. As the largest fuel card provider and second largest commercial issuer of MasterCard in North America, we offer one of the most comprehensive suites of payment solutions on the market. We are part of the FLEETCOR family.

FLEETCOR (NYSE: FLT) is a leading global provider of workforce payment products and programs including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR’s payment programs enable businesses to better manage and control employee spending and provide card-accepting merchants with a high-volume customer base that can increase their sales and customer loyalty. Founded in 2000 and headquartered in Peachtree Corners Georgia, FLEETCOR generates more than $1.83 billion in revenue through brands such as Fuelman and Comdata. We employ more than 7,100 valued associates worldwide. In 2016, FORBES listed FLEETCOR as the 14th most innovative company in the world, and FORTUNE listed FLEETCOR as the 74th fastest growing company! In 2017, FLEETCOR made its debut on the Fortune 1000 national ranking at #988 for the first time since FLEETCOR’s 2010 initial public offering. Additional list highlights include:

  • #309 Largest Company by Market Value
  • #384 Most Profitable Company Overall
  • #10 Most Profitable Company within the Financial Data Services Industry
  • #19 Most Profitable Company within the Business Services Sector
  • #12 Largest Company in Georgia by Market Value

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people.  This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

FLEETCOR

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