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Entry Level Technical Services Specialist

Job Introduction

The Technical Services Specialist I provides moderately complex technical support to internal and external clients through phone, email and chat interactions to ensure customer satisfaction, retention and revenue growth. Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support and/or data transfer, connectivity and transaction processing. This position may respond to service tickets, inbound emails and phones calls and work directly with clients to provide day to day account support, problem resolution, research, and analysis.

Shift:

  • Weekend and Holiday work is required in this position
  • Must also be willing to work various hours
  • Training occurs Monday-Friday on the 1st Shift

Role Responsibility

  • Responsible for in-bound calls requiring technical trouble shooting of point of sale equipment
  • May escalate issues to other resources inside and outside of company
  • Interfaces with other internal departments, third party hardware suppliers, maintenance providers and shippers as required to resolve the customer problem efficiently at minimum

The Ideal Candidate

  • High school diploma or general education degree (GED) required (Bachelor degree preferred)
  • 2+ years experience in a technical related position preferred
  • 1+ year trouble shooting experience in a technical environment is preferred
  • Strong interpersonal skills, solid analytical skills, attention to details, and excellent follow-up skills
  • Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
  • Highly responsive to calls and e-mail
  • Utilize available tools to track appointments and manage priorities
  • Effectively communicate with internal and external customers via written and oral exchanges
  • Able to manage difficult customer issues in a professional manner
  • Effective communication of customer issues or changes to internal departments and ensure all documents and customer interfaces remain current
  • Resolve time critical customer technical problems by following established resolution procedures, and document, communicate and follow-up with management, escalating as necessary
  • Demonstrate a broad knowledge of multiple systems and connectivity options, (POS, PC, mid-range, mainframe hardware and operating systems)
  • Proactively contact all assigned accounts on a regular basis to strengthen relationships, insure customer satisfaction, account retention and revenue growth and customer utilization of best practices
  • Obtain ongoing technical skills training as needed or requested, and seek knowledge of new products as they become available

Package Description

Why work here?

If you are looking for a FUN place to work with a GROWTH-ORIENTED company, then Comdata Nashville Call Center is for you!

 

 

  • Competitive compensation!
  • Company paid training to set you up right in your new position. Four week training class and 12 week onboarding program.
  • Training and development and internal growth opportunities in Nashville and Brentwood!
  • Benefits on the first of the month following your hire date!
  • Automatic enrollment into the 401k plan within your first thirty (30) days with Company match!
  • Fun work environment with team building events, contests with awards and prizes!
  • Customer Service Appreciation Week each year
  • Company picnics, lunches and holiday celebrations throughout the year
  • Daily on site lunch option with various restaurants.
  • On-site breakroom and lunch area with an onsite store to purchase snacks, drinks and meals.
  • Community support with both local and national organizations
  • Health programs such as Weight Watchers and Gym memberships paid for by the company!
  • Cellular, rental car, and banking discounts!

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

About the Company

Comdata, based in Brentwood TN, is a leading provider of fleet management and B2B payment solutions. As the largest fuel card provider and second largest commercial issuer of MasterCard in North America, we offer one of the most comprehensive suites of payment solutions on the market. We are part of the FLEETCOR family.

FLEETCOR (NYSE: FLT) is a leading global provider of workforce payment products and programs including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR’s payment programs enable businesses to better manage and control employee spending and provide card-accepting merchants with a high-volume customer base that can increase their sales and customer loyalty. Founded in 2000 and headquartered in Peachtree Corners Georgia, FLEETCOR generates more than $1.83 billion in revenue through brands such as Fuelman and Comdata. We employ more than 7,100 valued associates worldwide. In 2016, FORBES listed FLEETCOR as the 14th most innovative company in the world, and FORTUNE listed FLEETCOR as the 74th fastest growing company! In 2017, FLEETCOR made its debut on the Fortune 1000 national ranking at #988 for the first time since FLEETCOR’s 2010 initial public offering. Additional list highlights include:

  • #309 Largest Company by Market Value
  • #384 Most Profitable Company Overall
  • #10 Most Profitable Company within the Financial Data Services Industry
  • #19 Most Profitable Company within the Business Services Sector
  • #12 Largest Company in Georgia by Market Value

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people.  This offers each employee the opportunity to ‘thrive & grow’ through career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

FLEETCOR

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