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New account implementation

Role Responsibility

Responsibilities:

  • Provide new account training and implementation services to new CLC accounts for a period of 120-days.
  • Ensure new accounts start successfully by delivering expert training and being passionate about the lodging management solutions CLC offers.
  • Manage room night volume expectations through scheduled account performance reviews.
  • Creatively resolve new account concerns by problem solving and delivering expert solutions.
  • Maintain new account plans and regularly review these against established milestones and targets.
  • Schedule follow up action items by tracking progress against deadlines.

 

The Ideal Candidate

Qualifications:

  • Strong passion for delivering success.
  • Self-motivated, results driven with excellent people skills.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to clearly articulate product knowledge with an inherent ability to think “outside of the box.”
  • Strong relationship management skills.
  • Creative and solution-centric individual who can readily match solutions to customer needs.
  • Demonstrated understanding of CLC’s programs with ability to clearly articulate program benefits to new clients.
  • 1-2 years of previous sales, account training and/or account management experience preferred.
  • Proficient in Microsoft Office – Excel, Outlook, Word and PowerPoint.

 

Additional:

  • Client Implementation Specialist will report directly to the Onboarding, Training & Implementation Manager

 

Performance Standards

  • Meet established phone metrics and quality standards
  • Adhere to all FLT Procedures and Processes
  • Provide consistent accuracy and service with minimal errors
  • Ensure FLT is meeting the client’s needs and handle all issues in a timely manner. 
  • Adhere to Schedule and FLT attendance policy
  • Manage time on and off the phone to provide real-time availability

Package Description

About The Company

 

FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine.  Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide.

About the Company

About The Company

 

FLEETCOR (NYSE: FLT) is a leading global provider of specialized workforce payment products and services including fuel cards, fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world. FLEETCOR has been recognized as the 14th most innovative company by Forbes Magazine.  Founded in 2000, FLEETCOR generates more than $2.28 billion in revenue and employs more than 7,000 valued associates worldwide.

Corporate Lodging Consultants (CLC) Lodging is a division of FLEETCOR, the global fleet card company. CLC has more than 40 years' experience as a leading provider of lodging management programs for businesses that serve thousands of clients in North America. CLC's clients purchase more than 14 million room nights annually across CLC's propriety network of thousands of hotels.

FLEETCOR

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