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Technical Services Manager

Job Introduction

This position provides leadership and support for the efforts of the Technical Services team, which is responsible for assisting with all technical aspects of customer, merchant and third party interfaces to ensure satisfaction and effective use of products and services. 

Role Responsibility

Manage and lead the Technical Services Specialists team in implementing new customers and supporting current customer’s technical needs. This team supports various levels of customer management, sales and operations team members. The Technical Support team is involved primarily in large, complex customer projects at pre-sales and post-sale activity through completion of the project life cycle. Team members (including the Manager) may represent Comdata as a senior professional at the customer site for project planning; scope of work and deliverable definition/documentation; and ongoing technical project management activities. The team acts as a subject matter expert in one or many Comdata products/services and/or platforms. You may lead joint development activity, customer requirements definitions and assist/lead negotiations with customers and third parties in order to achieve best solution for customers and Comdata.

 

Minimal travel is involved

The Ideal Candidate

Bachelor’s degree in related field; and/or equivalent experience in Customer Service, Account Management or Project Management.  3+ years experience in a professional environment, with at least 3- 5 years in a customer interfacing role.  Previous management experience a plus.

 

Skills & Competencies :

Strong level of personal organization with excellent oral/written communication skills. Must possess excellent presentation skills.  Must be detail oriented, with the ability to handle multiple assignments promptly and effectively.  Ability to conduct meetings with senior level executives.

 

  Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks;  highly responsive to calls and e-mail. 

•  Resolves time critical customer technical problems by following established resolution procedures, and documents, communicates and follows-up with management, escalating as necessary.

•  Demonstrated broad knowledge of multiple systems and connectivity options, (POS, PC, mid-range, mainframe hardware, ERP systems and operating systems).

•  Obtains ongoing technical skills training as needed or requested, and seeks knowledge of new products as they become available.

•  Familiar with standard concepts, practices, and procedures within a particular field.

•  Relies on limited experience and judgment to plan and accomplish goals.

•  A certain degree of creativity and latitude is required.

Package Description

If you are looking for a GREAT work environment with a GROWTH- ORIENTED company, look no further!

  • Benefits on the first of the month following your hire date- no matter when you are hired during the month!
  • Automatic enrollment into the 401k plan within your first thirty (30) days on the job:  no more waiting until you’ve been with the company for 1 year!
  • Projected company growth trajectory that shows double-digit year over year growth through both organic growth as well as acquisitions.
  • Fun environment with contests and prizes!
  • Inclusive environment that promotes career growth!
  • Monthly employee appreciation and wellness events!
  • An on-site gym
  • Robust PTO policy including: major holidays, vacation, sick days, and personal days
  • Discounts at major wireless providers, wholesale grocery stores, and gyms
  • Philanthropic support with both local and national organizations

About the Company

FLEETCOR Technologies (NYSE:FLT) is a leading global provider of commercial payment solutions. The Company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and other general payables. With its proprietary payment acceptance networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe, and Australasia. For more information, please visit www.FLEETCOR.com.

Founded in 2000 and headquartered in Peachtree Corners, Georgia, FLEETCOR generates more than $2.25 billion in revenue through brands such as Fuelman and Comdata.  We employ more than 8,000 valued associates worldwide. 

FLEETCOR enjoys global recognition including:

  • Forbes Global Growth Champion – FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
  • Forbes World’s Most Innovative Companies – FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
  • Fortune 1000 Company – FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, rising 92 spots to #896
  • S&P 500 – In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks based on market cap (company value)

Comdata Inc., a FLEETCOR company, is a leading provider of innovative payment and operating technology that drives actionable insights from spending data, builds enhanced controls and positively impacts its clients’ bottom lines. The company partners with more than 30,000 businesses to better manage $55B in annual fleet, corporate purchasing, payroll and healthcare spending, making it one of the largest fuel card issuers and the second largest commercial MasterCard provider in the United States and Canada. Founded in 1969 and headquartered in Brentwood, Tennessee, Comdata employs more than 1,300 professionals across North America. To learn more about Comdata, Inc., visit www.comdata.com.

FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people.  This offers each employee the opportunity to ‘thrive & grow’ thru career development, volunteer, community and wellness initiatives…allowing each individual to create a balance between professional goals and personal achievement.

Equal Opportunity/Affirmative Action Employer

If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

Company:  Comdata

FLEETCOR

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